@import"https://cdn.jsdelivr.net/gh/orioncactus/pretendard/dist/web/static/pretendard.css";.layout-container{display:flex;flex-direction:column;height:100vh;height:100dvh;width:100vw;overflow:hidden;background-image:radial-gradient(circle at top right,rgba(99,102,241,.1) 0%,transparent 50%),radial-gradient(circle at bottom left,rgba(16,185,129,.05) 0%,transparent 50%)}.layout-inner{display:flex;flex:1;min-height:0;overflow:hidden}.install-banner{display:flex;align-items:center;justify-content:space-between;gap:.75rem;padding:.6rem 1.25rem;font-size:.82rem;flex-shrink:0;z-index:100;animation:banner-slide-down .3s ease}@keyframes banner-slide-down{0%{transform:translateY(-100%);opacity:0}to{transform:translateY(0);opacity:1}}.ios-banner{background:#6366f126;border-bottom:1px solid rgba(99,102,241,.3);color:var(--text-primary)}.notif-banner{background:#10b9811f;border-bottom:1px solid rgba(16,185,129,.3);color:var(--text-primary)}.banner-actions{display:flex;align-items:center;gap:.5rem;flex-shrink:0}.banner-allow-btn{background:var(--accent-success);color:#fff;border:none;border-radius:6px;padding:4px 12px;font-size:.78rem;font-weight:600;cursor:pointer;transition:opacity .2s}.banner-allow-btn:hover{opacity:.85}.banner-dismiss-btn{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;font-size:.85rem;padding:2px 6px;border-radius:4px;flex-shrink:0;transition:color .15s}.banner-dismiss-btn:hover{color:var(--text-primary)}.empty-workspace-screen{justify-content:center;align-items:center}.empty-workspace-content{display:flex;flex-direction:column;align-items:center;gap:.75rem;padding:2rem;text-align:center;max-width:280px}.empty-workspace-icon{font-size:2.8rem;margin-bottom:.25rem}.empty-workspace-title{font-size:1.1rem;font-weight:600;color:var(--text-primary);margin:0}.empty-workspace-desc{font-size:.88rem;color:var(--text-secondary);margin:0 0 .5rem}.empty-workspace-icon{font-size:1.6rem;font-weight:700;color:var(--accent-primary);background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:12px;width:52px;height:52px;display:flex;align-items:center;justify-content:center;margin-bottom:.25rem}.empty-workspace-actions{display:flex;flex-direction:column;gap:.6rem;width:100%;margin-top:.25rem}.btn-workspace-option{width:100%;padding:.75rem 1rem;border-radius:10px;font-size:.95rem;font-weight:500;cursor:pointer;border:none;transition:opacity .15s;display:flex;align-items:center;justify-content:center;gap:.4rem}.btn-workspace-option:disabled{opacity:.5;cursor:not-allowed}.btn-create{background:var(--accent-primary);color:#fff}.btn-create:hover:not(:disabled){opacity:.88}.btn-join{background:var(--glass-bg);color:var(--text-primary);border:1px solid var(--glass-border)}.btn-join:hover{background:var(--glass-border)}.join-code-form{display:flex;flex-direction:column;gap:.6rem;width:100%}.join-code-input{width:100%;padding:.75rem 1rem;background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:10px;color:var(--text-primary);font-size:1rem;letter-spacing:.1em;text-align:center;text-transform:uppercase;box-sizing:border-box}.join-code-input:focus{outline:none;border-color:var(--accent-primary)}.join-code-error{font-size:.82rem;color:var(--error, #ef4444);margin:0;text-align:center}.btn-back-select{background:none;border:none;color:var(--text-secondary);font-size:.85rem;cursor:pointer;padding:.25rem 0;margin-top:.25rem}.btn-back-select:hover{color:var(--text-primary)}.pane-sidebar{background:var(--glass-bg);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-right:none;display:flex;flex-direction:column;align-items:center;padding:1rem 0;z-index:10;flex-shrink:0;overflow:visible;transition:width .22s cubic-bezier(.4,0,.2,1)}.pane-sidebar.collapsed{overflow:hidden}.sidebar-collapse-btn{position:absolute;top:50%;right:-12px;transform:translateY(-50%);width:24px;height:48px;background:var(--bg-tertiary);border:1px solid var(--glass-border);border-left:none;border-radius:0 8px 8px 0;display:flex;align-items:center;justify-content:center;cursor:pointer;z-index:30;color:var(--text-secondary);transition:background .15s,color .15s}.sidebar-collapse-btn:hover{background:var(--accent-primary);color:#fff;border-color:var(--accent-primary)}.sidebar-expand-tab{position:relative;right:auto;top:auto;transform:none;align-self:flex-start;margin-top:calc(50vh - 24px);flex-shrink:0;border-left:1px solid var(--glass-border);border-radius:0 8px 8px 0}.sidebar-btn{position:relative;display:flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:10px;cursor:pointer;transition:background .15s}.sidebar-btn:hover{background:#ffffff12}.sidebar-btn.active{background:#6366f12e;box-shadow:inset 0 0 0 1px #6366f166}.status-dot{position:absolute;bottom:4px;right:4px;width:10px;height:10px;border-radius:50%;border:2px solid var(--bg-secondary);cursor:pointer;z-index:5;transition:transform .15s}.status-dot:hover{transform:scale(1.3)}.status-dot.online{background:var(--accent-success)}.status-dot.away{background:var(--accent-warning)}.status-dot.busy{background:var(--accent-danger)}.sidebar-btn .sidebar-tooltip{position:absolute;left:calc(100% + 10px);top:50%;transform:translateY(-50%);background:var(--bg-tertiary);border:1px solid var(--glass-border);color:var(--text-primary);font-size:.78rem;white-space:nowrap;padding:5px 10px;border-radius:6px;pointer-events:none;opacity:0;transition:opacity .15s;z-index:100;box-shadow:0 4px 12px #0006}.sidebar-btn .sidebar-tooltip:before{content:"";position:absolute;right:100%;top:50%;transform:translateY(-50%);border:5px solid transparent;border-right-color:var(--glass-border)}.sidebar-btn .sidebar-tooltip:after{content:"";position:absolute;right:calc(100% - 1px);top:50%;transform:translateY(-50%);border:5px solid transparent;border-right-color:var(--bg-tertiary)}.sidebar-btn:hover .sidebar-tooltip{opacity:1}.sidebar-top{flex:1;display:flex;flex-direction:column;align-items:center;gap:1.5rem}.sidebar-logo{width:40px;height:40px;border-radius:12px;background:var(--accent-primary);display:flex;justify-content:center;align-items:center;font-weight:700;font-size:.9rem;margin-bottom:.5rem;color:#fff}.sidebar-bottom{display:flex;flex-direction:column;align-items:center;gap:1.5rem}.pane-list{background:#141414cc;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-right:none;display:flex;flex-direction:column;z-index:9;flex-shrink:0;overflow:hidden;min-height:0}.pane-resizer{width:4px;flex-shrink:0;background:var(--glass-border);cursor:col-resize;position:relative;z-index:20;transition:background .15s}.pane-resizer:hover,.pane-resizer.dragging{background:var(--accent-primary)}.pane-resizer:after{content:"";position:absolute;top:0;left:-4px;right:-4px;bottom:0}.pane-content{flex:1;display:flex;flex-direction:column;background:transparent;position:relative;min-width:0;overflow:hidden}.layout-container.is-mobile{flex-direction:column;padding-bottom:calc(60px + var(--safe-area-bottom))}.layout-container.is-mobile .pane-list{width:100%;flex:1;border-right:none}.layout-container.is-mobile .pane-content{width:100%;flex:1}.layout-container.is-mobile:has(.pane-content){padding-bottom:0}.mobile-bottom-nav{position:fixed;bottom:0;left:0;right:0;height:calc(60px + var(--safe-area-bottom));padding-bottom:var(--safe-area-bottom);background:var(--glass-bg);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-top:1px solid var(--glass-border);display:flex;justify-content:space-around;align-items:center;z-index:200}.nav-item{display:flex;flex-direction:column;align-items:center;gap:3px;color:var(--text-secondary);font-size:.68rem;font-weight:500;cursor:pointer;padding:8px 24px;border-radius:12px;transition:color .2s,background .2s;-webkit-tap-highlight-color:transparent}.nav-item.active{color:var(--accent-primary)}.nav-item:active{background:#6366f11a}.workspace-mobile-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;z-index:300;display:flex;align-items:flex-end}.workspace-mobile-sheet{background:var(--glass-bg);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-top:1px solid var(--glass-border);border-radius:20px 20px 0 0;padding:1.5rem 1.5rem calc(1.5rem + var(--safe-area-bottom));width:100%;animation:slideUp .25s cubic-bezier(.4,0,.2,1)}.workspace-mobile-title{color:var(--text-secondary);font-size:.78rem;font-weight:600;text-transform:uppercase;letter-spacing:.08em;margin:0 0 1rem}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}@keyframes slideUp{0%{transform:translateY(100%)}to{transform:translateY(0)}}.is-mobile .pane-content{animation:slideInRight .25s cubic-bezier(.4,0,.2,1) both}.ticket-list-container{display:flex;flex-direction:column;height:100%;min-height:0}.ticket-list-header{padding:1.5rem 1.5rem .5rem;display:flex;justify-content:space-between;align-items:center}.ticket-list-header .title{font-size:var(--text-lg);font-weight:700;margin:0}.ticket-list-body{flex:1;overflow-y:auto;padding:1rem;display:flex;flex-direction:column;gap:.75rem}.empty-state{text-align:center;color:var(--text-secondary);font-size:.875rem;margin-top:2rem}.ticket-item{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:12px;padding:1.25rem 1rem;cursor:pointer;position:relative;overflow:hidden;transition:all .3s cubic-bezier(.4,0,.2,1);-webkit-tap-highlight-color:transparent;-webkit-user-select:none;user-select:none;touch-action:pan-y}.ticket-item:after{content:"";position:absolute;top:0;left:0;right:0;bottom:0;opacity:.03;pointer-events:none;transition:opacity .3s ease}.ticket-item.urgent:after{background:linear-gradient(135deg,var(--accent-danger),transparent);opacity:.08}.ticket-item.high:after{background:linear-gradient(135deg,var(--accent-warning),transparent);opacity:.06}.ticket-item.medium:after{background:linear-gradient(135deg,var(--accent-success),transparent);opacity:.04}.ticket-item.low:after{background:linear-gradient(135deg,var(--accent-primary),transparent);opacity:.04}.ticket-item:hover:after{opacity:.12}.ticket-item-wrapper{position:relative;border-radius:12px;margin-bottom:.75rem;flex-shrink:0}.swipe-bg{position:absolute;top:0;left:0;width:100%;height:100%;background:var(--accent-success);display:flex;align-items:center;padding-left:1.5rem;color:#fff;font-weight:700;border-radius:12px;opacity:0;transition:opacity .2s;z-index:0}.swipe-bg.visible{opacity:1}.swipe-content{display:flex;align-items:center;gap:8px;font-size:.9rem}.ticket-item:hover{background:#ffffff08;transform:translateY(-2px) scale(1.01);box-shadow:0 12px 24px #0000004d;border-color:#fff3}.ticket-item.selected{border-color:var(--accent-primary);background:#4f46e51a}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.5rem;position:relative}.unread-badge{background:var(--accent-danger);color:#fff;font-size:.7rem;font-weight:700;min-width:18px;height:18px;border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px;box-shadow:0 0 12px #ef444480;position:absolute;right:-2px;top:-2px;animation:badge-pulse 2s infinite}@keyframes badge-pulse{0%{transform:scale(1);box-shadow:0 0 #ef4444b3}70%{transform:scale(1.1);box-shadow:0 0 0 10px #ef444400}to{transform:scale(1);box-shadow:0 0 #ef444400}}.priority-badge{font-size:var(--text-xs);font-weight:700;padding:2px 6px;border-radius:4px}.priority-badge.urgent{background:#ef444433;color:var(--accent-danger)}.priority-badge.high{background:#f59e0b33;color:var(--accent-warning)}.priority-badge.medium{background:#10b98133;color:var(--accent-success)}.priority-badge.low{background:#6366f133;color:var(--accent-primary)}.time{display:flex;align-items:center;gap:4px;color:var(--text-secondary);font-size:var(--text-xs)}.ticket-title{font-size:var(--text-md);font-weight:600;margin-bottom:.25rem;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-tags{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:.25rem}.ticket-tag{font-size:.7rem;font-weight:600;padding:2px 7px;border-radius:20px;background:#6366f126;color:var(--accent-primary);border:1px solid rgba(99,102,241,.25);white-space:nowrap}.tag-selector{display:flex;flex-wrap:wrap;gap:6px}.tag-chip{font-size:.82rem;font-weight:500;padding:4px 12px;border-radius:20px;border:1px solid var(--glass-border);background:var(--glass-bg);color:var(--text-secondary);cursor:pointer;transition:all .15s}.tag-chip:hover{border-color:var(--accent-primary);color:var(--accent-primary)}.tag-chip.selected{background:#6366f133;border-color:var(--accent-primary);color:var(--accent-primary);font-weight:600}.ticket-desc{font-size:var(--text-sm);color:var(--text-secondary);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}@media (max-width: 1024px){.ticket-item{padding:1.1rem 1rem}}.pull-indicator{display:flex;align-items:center;justify-content:center;font-size:.8rem;color:var(--accent-primary);background:#6366f10d;overflow:hidden;transition:height .1s}.icon-btn-refresh{background:var(--bg-tertiary);border:1px solid var(--glass-border);color:var(--text-secondary);width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.icon-btn-refresh:hover{background:var(--bg-primary);color:var(--text-primary)}.icon-btn-create{background:var(--accent-primary);color:#fff;border:none;border-radius:8px;padding:0 12px;height:36px;font-size:.85rem;font-weight:600;display:flex;align-items:center;gap:6px;cursor:pointer;transition:background .2s}.icon-btn-create:hover{background:var(--accent-primary-hover)}.search-bar{display:flex;align-items:center;gap:8px;margin:0 1rem .5rem;padding:7px 12px;background:var(--bg-tertiary);border:1px solid var(--glass-border);border-radius:10px;transition:border-color .2s}.search-bar:focus-within{border-color:var(--accent-primary)}.search-icon{color:var(--text-secondary);flex-shrink:0}.search-input{flex:1;background:transparent;border:none;outline:none;color:var(--text-primary);font-size:.875rem;font-family:inherit}.search-input::placeholder{color:var(--text-secondary);opacity:.6}.search-clear-btn{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;padding:2px;border-radius:4px;transition:color .15s;flex-shrink:0}.search-clear-btn:hover{color:var(--text-primary)}.filter-toggle-row{display:flex;align-items:center;gap:8px;margin:0 1rem .5rem}.filter-toggle-btn{display:flex;align-items:center;gap:5px;background:var(--bg-tertiary);border:1px solid var(--glass-border);border-radius:8px;color:var(--text-secondary);font-size:.8rem;padding:5px 10px;cursor:pointer;transition:all .15s}.filter-toggle-btn:hover,.filter-toggle-btn.active{border-color:var(--accent-primary);color:var(--accent-primary)}.filter-toggle-btn.has-filter{background:#6366f11a;border-color:var(--accent-primary);color:var(--accent-primary)}.filter-reset-btn{background:none;border:none;color:var(--text-secondary);font-size:.78rem;cursor:pointer;padding:4px 6px;border-radius:6px;transition:color .15s}.filter-reset-btn:hover{color:var(--accent-danger)}.filter-bar{margin:0 1rem .5rem;padding:.75rem;background:var(--bg-tertiary);border:1px solid var(--glass-border);border-radius:10px;display:flex;flex-direction:column;gap:.6rem}.filter-section{display:flex;align-items:flex-start;gap:8px}.filter-label{font-size:.75rem;color:var(--text-secondary);white-space:nowrap;padding-top:4px;min-width:44px}.filter-chips{display:flex;flex-wrap:wrap;gap:5px}.filter-chip{font-size:.75rem;font-weight:500;padding:3px 10px;border-radius:20px;border:1px solid var(--glass-border);background:var(--glass-bg);color:var(--text-secondary);cursor:pointer;transition:all .15s}.filter-chip:hover{border-color:var(--accent-primary);color:var(--accent-primary)}.filter-chip.selected{font-weight:700}.priority-chip.urgent.selected{background:#ef444426;border-color:var(--accent-danger);color:var(--accent-danger)}.priority-chip.high.selected{background:#f59e0b26;border-color:var(--accent-warning);color:var(--accent-warning)}.priority-chip.medium.selected{background:#10b98126;border-color:var(--accent-success);color:var(--accent-success)}.priority-chip.low.selected,.tag-filter-chip.selected{background:#6366f126;border-color:var(--accent-primary);color:var(--accent-primary)}.ticket-assignee{display:flex;align-items:center;gap:5px;margin-top:.3rem;font-size:.75rem;color:var(--text-secondary)}.assignee-dot{width:7px;height:7px;border-radius:50%;background:var(--accent-success);flex-shrink:0}.ticket-menu-wrap{position:relative;margin-left:auto;flex-shrink:0}.ticket-menu-btn{background:none;border:none;cursor:pointer;color:var(--text-secondary);padding:2px 4px;border-radius:4px;display:flex;align-items:center;opacity:0;transition:opacity .15s,color .15s,background .15s}.ticket-item:hover .ticket-menu-btn,.ticket-item.selected .ticket-menu-btn{opacity:1}.ticket-menu-btn:hover{color:var(--text-primary);background:var(--bg-hover, rgba(255,255,255,.06))}.ticket-dropdown{position:absolute;top:calc(100% + 4px);right:0;background:var(--bg-secondary, #1e1e2e);border:1px solid var(--border-color, rgba(255,255,255,.1));border-radius:8px;box-shadow:0 8px 24px #0006;z-index:100;min-width:110px;overflow:hidden}.ticket-dropdown-item{display:flex;align-items:center;gap:8px;width:100%;background:none;border:none;cursor:pointer;padding:9px 14px;font-size:13px;color:var(--text-primary, #e2e8f0);transition:background .15s;text-align:left}.ticket-dropdown-item:hover{background:var(--bg-hover, rgba(255,255,255,.06))}.ticket-dropdown-item.danger{color:#f87171}.ticket-dropdown-item.danger:hover{background:#f871711a}.ticket-dropdown-confirm{padding:10px 14px;display:flex;flex-direction:column;gap:8px}.ticket-dropdown-confirm span{font-size:12px;color:var(--text-secondary, #94a3b8)}.ticket-dropdown-confirm-btns{display:flex;gap:6px}.ticket-dropdown-del-confirm{flex:1;background:#f87171;color:#fff;border:none;border-radius:6px;padding:5px 0;font-size:12px;cursor:pointer;transition:opacity .15s}.ticket-dropdown-del-confirm:hover{opacity:.85}.ticket-dropdown-cancel{flex:1;background:var(--bg-hover, rgba(255,255,255,.06));color:var(--text-secondary, #94a3b8);border:1px solid var(--border-color, rgba(255,255,255,.1));border-radius:6px;padding:5px 0;font-size:12px;cursor:pointer}.icon-btn-create{background:var(--accent-primary);color:#fff;border:none;border-radius:8px;padding:0 .8rem;height:32px;display:flex;align-items:center;justify-content:center;gap:.3rem;font-size:.9rem;font-weight:500;cursor:pointer;transition:all .2s}.icon-btn-create:hover{background:var(--accent-primary-hover);transform:scale(1.05)}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#00000080;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;display:flex;align-items:center;justify-content:center;animation:fadeIn .2s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-content{background:var(--bg-primary);width:90%;max-width:500px;border-radius:16px;border:1px solid var(--glass-border);box-shadow:0 10px 40px #0003;display:flex;flex-direction:column;overflow:hidden;animation:slideUp .3s cubic-bezier(.16,1,.3,1)}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.modal-header{padding:1.25rem 1.5rem;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center}.modal-header h3{margin:0;font-size:1.1rem;font-weight:600;color:var(--text-primary)}.icon-btn-close{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;padding:.25rem;border-radius:6px;transition:background-color .2s}.icon-btn-close:hover{background-color:var(--bg-secondary);color:var(--text-primary)}.modal-form{padding:1.5rem;display:flex;flex-direction:column;gap:1.25rem}.form-group{display:flex;flex-direction:column;gap:.5rem}.form-group label{font-size:.875rem;font-weight:500;color:var(--text-primary)}.form-group input,.form-group select,.form-group textarea{width:100%;padding:.75rem 1rem;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:8px;color:var(--text-primary);font-family:inherit;font-size:.95rem;transition:border-color .2s,box-shadow .2s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:var(--accent-primary);box-shadow:0 0 0 2px #6366f11a}.form-group textarea{resize:vertical;min-height:100px}.modal-actions{display:flex;justify-content:flex-end;gap:.75rem;margin-top:.5rem}.btn-cancel{padding:.6rem 1.25rem;background-color:transparent;border:1px solid var(--border-color);border-radius:8px;color:var(--text-secondary);font-weight:500;cursor:pointer;transition:all .2s}.btn-cancel:hover{background-color:var(--bg-secondary);color:var(--text-primary)}.btn-submit{padding:.6rem 1.25rem;background-color:var(--accent-primary);border:none;border-radius:8px;color:#fff;font-weight:500;cursor:pointer;transition:all .2s}.btn-submit:hover:not(:disabled){background-color:var(--accent-primary-hover)}.btn-submit:disabled{opacity:.6;cursor:not-allowed}.ticket-tabs{display:flex;gap:.5rem;padding:0 1rem;margin-top:1rem;border-bottom:1px solid var(--glass-border)}.tab-btn{background:transparent;border:none;color:var(--text-secondary);padding:.5rem .25rem;font-size:.875rem;font-weight:500;cursor:pointer;position:relative;transition:color .2s}.tab-btn:hover{color:var(--text-primary)}.tab-btn.active{color:var(--accent-primary)}.tab-btn.active:after{content:"";position:absolute;bottom:-1px;left:0;width:100%;height:2px;background-color:var(--accent-primary);border-radius:2px 2px 0 0}.chat-area{display:flex;flex-direction:column;height:100%;position:relative;overflow:hidden}.chat-area:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;z-index:-1;pointer-events:none;transition:background 1.2s ease-in-out;opacity:1}.chat-area.ambient-urgent:before{background:radial-gradient(ellipse at top,rgba(239,68,68,.12) 0%,transparent 70%)}.chat-area.ambient-high:before{background:radial-gradient(ellipse at top,rgba(249,115,22,.1) 0%,transparent 70%)}.chat-area.ambient-medium:before{background:radial-gradient(ellipse at top,rgba(99,102,241,.07) 0%,transparent 70%)}.chat-area.ambient-low:before{background:radial-gradient(ellipse 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1.5rem;border-bottom:1px solid var(--glass-border);display:flex;justify-content:space-between;align-items:center;background:#141414bf;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);position:relative;z-index:1}.chat-header-info{display:flex;align-items:center;gap:1rem}.chat-header-info h2{font-size:var(--text-lg);font-weight:600;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:clamp(200px,40vw,600px)}.status-badge{font-size:.75rem;padding:4px 8px;border-radius:9999px;font-weight:600}.status-badge.open{background:#6366f133;color:var(--accent-primary)}.status-badge.in_progress{background:#f59e0b33;color:var(--accent-warning)}.status-badge.resolved{background:#10b98133;color:var(--accent-success)}.btn-resolve{background:var(--accent-success);color:#fff;border:none;border-radius:6px;padding:6px 12px;font-size:.875rem;font-weight:600;cursor:pointer;transition:opacity 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var(--glass-border);background:#14141499;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);flex-wrap:wrap;position:relative;z-index:1}.qa-chip-wrap{position:relative}.qa-chip{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:9999px;font-size:.75rem;font-weight:600;cursor:pointer;border:1px solid transparent;transition:opacity .15s}.qa-chip:hover{opacity:.8}.qa-chip.priority-chip.urgent{background:#ef444433;color:#f87171;border-color:#ef44444d}.qa-chip.priority-chip.high{background:#f9731633;color:#fb923c;border-color:#f973164d}.qa-chip.priority-chip.medium{background:#eab30833;color:#facc15;border-color:#eab3084d}.qa-chip.priority-chip.low{background:#22c55e33;color:#4ade80;border-color:#22c55e4d}.qa-chip.assignee-chip{background:var(--bg-tertiary);color:var(--text-secondary);border-color:var(--glass-border);font-weight:500}.qa-dropdown{position:absolute;top:calc(100% + 4px);left:0;background:var(--bg-secondary);border:1px solid var(--glass-border);border-radius:8px;padding:4px;min-width:110px;z-index:50;box-shadow:0 8px 24px #0006}.qa-dropdown-item{display:block;width:100%;padding:6px 10px;border:none;background:transparent;color:var(--text-secondary);font-size:.8rem;text-align:left;border-radius:6px;cursor:pointer;transition:background .15s}.qa-dropdown-item:hover{background:var(--bg-tertiary);color:var(--text-primary)}.qa-dropdown-item.active{color:var(--accent-primary);font-weight:600}.qa-actions{margin-left:auto;display:flex;align-items:center;gap:.5rem}.qa-btn{display:inline-flex;align-items:center;gap:4px;padding:4px 12px;border-radius:6px;font-size:.78rem;font-weight:600;cursor:pointer;border:none;transition:opacity .2s}.qa-btn:hover{opacity:.85}.qa-btn-resolve{background:var(--accent-success);color:#fff}.qa-btn-restore{background:var(--bg-tertiary);color:var(--text-secondary);border:1px solid var(--glass-border)}.qa-btn-request{background:#6366f126;color:var(--accent-primary);border:1px solid 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#6c63ff66;transition:transform .15s,opacity .15s;animation:toast-pop .2s cubic-bezier(.22,1,.36,1)}.new-message-toast:hover{transform:translateY(-1px);opacity:.9}@keyframes toast-pop{0%{transform:scale(.8) translateY(-4px);opacity:0}to{transform:scale(1) translateY(0);opacity:1}}.date-divider{display:flex;align-items:center;gap:.75rem;margin:.5rem 0;color:var(--text-secondary);font-size:var(--text-xs);font-weight:500}.date-divider:before,.date-divider:after{content:"";flex:1;height:1px;background:var(--glass-border)}.message-wrapper{display:flex;width:100%}.message-wrapper.user-req{justify-content:flex-start}.message-wrapper.admin-res{justify-content:flex-end}.message-wrapper.internal{justify-content:center;width:80%;margin:0 auto}.message-wrapper.continued{margin-top:-.25rem}.message-bubble.bubble-continued{border-radius:12px}.message-wrapper.admin-res .message-bubble.bubble-continued{border-bottom-right-radius:4px}.message-wrapper.user-req .message-bubble.bubble-continued{border-bottom-left-radius:4px}.message-wrapper:not(.continued){margin-top:.75rem}.message-bubble{max-width:80%;padding:.875rem 1rem;border-radius:12px;position:relative}.req-bubble{background:var(--bg-tertiary);border-bottom-left-radius:2px}.res-bubble{background:linear-gradient(135deg,var(--accent-primary),#4338ca);color:#fff;border-bottom-right-radius:2px;box-shadow:0 4px 12px #6366f133}.internal-bubble{background:#f59e0b26;border:1px dashed var(--accent-warning);color:#fff;width:100%}.msg-text{font-size:var(--text-base);line-height:1.6;margin-bottom:.25rem;word-break:break-word;white-space:pre-wrap}.attached-image{max-width:100%;border-radius:8px;margin-top:8px;margin-bottom:4px;display:block}.msg-time{font-size:var(--text-xs);color:#fff9;display:block;text-align:right}.internal-note-divider{text-align:center;margin:1rem 0 .5rem;position:relative}.internal-note-divider:before{content:"";position:absolute;top:50%;left:0;right:0;border-top:1px dashed rgba(245,158,11,.3);z-index:1}.internal-note-divider span{position:relative;z-index:2;background:var(--bg-primary);padding:0 10px;font-size:.75rem;color:var(--accent-warning)}.chat-input-area{padding:1rem 1.5rem .5rem;display:flex;gap:.5rem;align-items:center;background:transparent;padding-bottom:calc(.5rem + var(--keyboard-height, 0px));transition:padding-bottom .15s ease}.input-wrapper{flex:1;background:#ffffff08;border-radius:24px;padding:10px 20px;border:1px solid var(--glass-border);display:flex;align-items:center;transition:all .2s ease}.input-wrapper:focus-within{background:#ffffff0d;border-color:var(--accent-primary);box-shadow:0 0 0 4px #6366f11a}.input-wrapper.internal-input{border-color:#f59e0b66;background:#f59e0b0a}.input-wrapper.internal-input:focus-within{border-color:var(--accent-warning);box-shadow:0 0 0 4px #f59e0b1a}.input-wrapper textarea{width:100%;background:transparent;border:none;color:var(--text-primary);font-family:inherit;font-size:.95rem;resize:none;outline:none;max-height:120px}.icon-btn{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:20px;transition:all .2s}.icon-btn:hover{background:var(--bg-tertiary);color:var(--text-primary)}.send-btn{background:var(--accent-primary);color:#fff}.send-btn:hover{background:var(--accent-primary-hover);color:#fff}.chat-input-footer{padding:0 1.5rem 1rem;display:flex;justify-content:flex-end;transition:background .2s}.chat-input-footer.internal-mode{background:#f59e0b0a;border-top:1px solid rgba(245,158,11,.15)}.toggle-internal{display:flex;align-items:center;gap:6px;font-size:.8rem;color:var(--text-secondary);cursor:pointer;padding:6px 8px;border-radius:6px;transition:color .2s,background .2s;-webkit-user-select:none;user-select:none}.toggle-internal input[type=checkbox]{display:none}.toggle-internal-dot{width:14px;height:14px;border-radius:50%;border:2px solid var(--text-secondary);display:inline-block;flex-shrink:0;transition:background .2s,border-color .2s}.toggle-internal.active{color:var(--accent-warning)}.toggle-internal.active .toggle-internal-dot{background:var(--accent-warning);border-color:var(--accent-warning)}.toggle-internal:hover{background:#ffffff0a;color:var(--text-primary)}.toggle-internal.active:hover{color:var(--accent-warning);background:#f59e0b14}.pending-image-preview{position:relative;margin:0 1.5rem .5rem;display:inline-flex}.pending-image-preview img{max-height:80px;max-width:200px;border-radius:8px;border:2px solid var(--accent-primary);object-fit:cover}.remove-image-btn{position:absolute;top:-6px;right:-6px;background:var(--bg-tertiary);border:1px solid var(--glass-border);border-radius:50%;width:20px;height:20px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--text-primary);padding:0}.icon-btn.uploading{opacity:.5;animation:pulse 1s infinite}@keyframes pulse{0%,to{opacity:.5}50%{opacity:1}}.copy-toast{position:fixed;bottom:88px;left:50%;transform:translate(-50%);background:var(--bg-tertiary);border:1px solid var(--glass-border);color:var(--text-primary);padding:6px 18px;border-radius:20px;font-size:.82rem;font-weight:500;z-index:9998;pointer-events:none;animation:toast-pop .18s cubic-bezier(.2,0,0,1);box-shadow:0 4px 12px #00000040}@keyframes toast-pop{0%{opacity:0;transform:translate(-50%) translateY(6px)}to{opacity:1;transform:translate(-50%) translateY(0)}}.error-toast{background:#ef444426;border-color:#ef444466;color:var(--accent-danger)}.reply-preview-bar{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:var(--bg-tertiary);border-top:1px solid var(--glass-border);border-left:3px solid var(--accent-primary)}.reply-preview-content{flex:1;min-width:0}.reply-preview-sender{font-size:.75rem;font-weight:600;color:var(--accent-primary);display:block}.reply-preview-text{font-size:.8rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}.reply-preview-cancel{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;flex-shrink:0}.reply-preview-cancel:hover{color:var(--text-primary)}.reply-quote{background:#ffffff12;border-left:3px solid var(--accent-primary);border-radius:4px;padding:5px 8px;margin-bottom:6px;cursor:pointer;transition:background .12s}.reply-quote:hover{background:#ffffff1f}[data-theme=light] .reply-quote{background:#0000000d}[data-theme=light] .reply-quote:hover{background:#00000017}.reply-quote-sender{font-size:.72rem;font-weight:600;color:var(--accent-primary);display:block;margin-bottom:2px}.reply-quote-text{font-size:.78rem;color:var(--text-secondary);margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.msg-highlight{animation:msg-flash 1.5s ease}@keyframes msg-flash{0%,to{box-shadow:none}30%{box-shadow:0 0 0 3px #6366f199}}.reaction-row{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px;padding:0 2px}.reaction-row-me{justify-content:flex-end}.reaction-badge{display:inline-flex;align-items:center;gap:3px;background:#ffffff14;border:1px solid rgba(255,255,255,.12);border-radius:12px;padding:2px 7px;font-size:.78rem;cursor:pointer;color:var(--text-secondary);transition:background .1s,transform .1s;line-height:1.4}.reaction-badge:hover{background:#ffffff24;transform:scale(1.06)}.reaction-badge.mine{background:#6366f133;border-color:#6366f173;color:var(--text-primary)}[data-theme=light] .reaction-badge{background:#0000000d;border-color:#0000001a}[data-theme=light] .reaction-badge:hover{background:#00000017}[data-theme=light] .reaction-badge.mine{background:#6366f11f;border-color:#6366f159}.share-modal{max-width:400px!important}.share-body{padding:1.5rem 1rem;display:flex;flex-direction:column;gap:1.5rem}.share-desc{font-size:.9rem;color:var(--text-secondary);line-height:1.5;margin-bottom:.5rem}.share-section{display:flex;flex-direction:column;gap:.5rem}.share-section label{font-size:.8rem;font-weight:600;color:var(--accent-primary);text-transform:uppercase;letter-spacing:.5px}.copy-box{display:flex;background:#ffffff0d;border:1px solid var(--glass-border);border-radius:8px;overflow:hidden}.copy-box input{flex:1;background:transparent;border:none;padding:.75rem;color:var(--text-primary);font-size:.85rem;outline:none}.copy-box button{background:#ffffff0d;border:none;border-left:1px solid var(--glass-border);padding:0 1rem;color:var(--text-secondary);cursor:pointer;transition:all .2s}.pin-display{display:flex;align-items:center;justify-content:space-between;background:var(--accent-primary-hover);padding:1rem;border-radius:12px;border:1px solid var(--accent-primary)}.pin-code{font-size:2rem;font-weight:800;letter-spacing:4px;color:#fff;font-family:Inter,monospace}.btn-regenerate{background:#fff3;border:none;padding:.4rem .8rem;border-radius:6px;color:#fff;font-size:.75rem;cursor:pointer}.btn-generate-pin{width:100%;background:var(--accent-primary);border:none;padding:1rem;border-radius:12px;color:#fff;font-weight:600;cursor:pointer;transition:transform .2s}.btn-generate-pin:active{transform:scale(.98)}.qr-preview-placeholder{display:flex;flex-direction:column;align-items:center;gap:1rem;padding:1.5rem;background:#ffffff08;border-radius:16px;border:1px dashed var(--glass-border);text-align:center}.qr-preview-placeholder p{font-size:.8rem;color:var(--text-secondary)}.qr-code-wrapper{padding:12px;background:#fff;border-radius:12px;display:inline-flex;box-shadow:0 4px 16px #0000004d}.btn-copy-full{flex:1;background:var(--accent-success);color:#fff;border:none;padding:.8rem;border-radius:8px;font-weight:600;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:.5rem}.btn-copy-full.success{background:#059669}.btn-close-modal{background:var(--glass-border);color:var(--text-primary);border:none;padding:.8rem 1.2rem;border-radius:8px;cursor:pointer}.msg-context-menu{position:fixed;z-index:9999;background:var(--bg-tertiary);border:1px solid var(--glass-border);border-radius:10px;padding:4px;min-width:150px;box-shadow:0 8px 24px #00000059;animation:ctx-fade-in .1s cubic-bezier(.2,0,0,1);transform-origin:top left}@keyframes ctx-fade-in{0%{opacity:0;transform:scale(.93)}to{opacity:1;transform:scale(1)}}.msg-ctx-item{display:flex;align-items:center;gap:9px;width:100%;padding:10px 13px;background:none;border:none;border-radius:7px;color:var(--text-primary);font-size:.85rem;font-weight:500;cursor:pointer;text-align:left;transition:background .1s}.msg-ctx-item:hover{background:#ffffff12}.msg-ctx-item.danger{color:var(--accent-danger)}.msg-ctx-item.danger:hover{background:#ef44441a}[data-theme=light] .msg-ctx-item:hover{background:#0000000d}.msg-ctx-divider{height:1px;background:var(--glass-border);margin:3px 4px}.msg-ctx-emoji-row{display:flex;gap:2px;padding:6px 6px 2px;justify-content:space-between}.msg-ctx-emoji-btn{background:none;border:none;border-radius:6px;font-size:1.2rem;cursor:pointer;padding:4px 5px;transition:background .1s,transform .1s;line-height:1}.msg-ctx-emoji-btn:hover{background:#ffffff1a;transform:scale(1.2)}.msg-ctx-emoji-btn.active{background:#6366f140;box-shadow:inset 0 0 0 1px #6366f180}[data-theme=light] .msg-ctx-emoji-btn:hover{background:#00000012}[data-theme=light] .msg-ctx-emoji-btn.active{background:#6366f11f}.bookmark-panel-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:199}.bookmark-panel{position:fixed;top:env(safe-area-inset-top,0px);right:0;height:calc(100% - env(safe-area-inset-top,0px));width:320px;max-width:90vw;background:var(--bg-secondary, #1e1e2e);border-left:1px solid var(--border-color, rgba(255,255,255,.08));z-index:200;display:flex;flex-direction:column;transform:translate(100%);transition:transform .25s cubic-bezier(.4,0,.2,1);box-shadow:-4px 0 24px #0000004d}.bookmark-panel.open{transform:translate(0)}.bookmark-panel-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color, rgba(255,255,255,.08));flex-shrink:0}.bookmark-panel-title{display:flex;align-items:center;gap:8px;font-size:15px;font-weight:600;color:var(--text-primary, #e2e8f0)}.bookmark-panel-close{background:none;border:none;cursor:pointer;color:var(--text-secondary, #94a3b8);padding:4px;border-radius:6px;display:flex;align-items:center;transition:color .15s,background .15s}.bookmark-panel-close:hover{color:var(--text-primary, #e2e8f0);background:var(--bg-hover, rgba(255,255,255,.06))}.bookmark-panel-body{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px}.bookmark-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:var(--text-secondary, #94a3b8);text-align:center;padding:40px 20px}.bookmark-empty p{font-size:14px;font-weight:500;color:var(--text-primary, #e2e8f0);margin:0}.bookmark-empty span{font-size:12px;line-height:1.6}.bookmark-item{background:var(--bg-primary, #13131f);border:1px solid var(--border-color, rgba(255,255,255,.08));border-radius:10px;padding:12px 14px;display:flex;flex-direction:column;gap:6px;transition:border-color .15s}.bookmark-item:hover{border-color:var(--accent-primary, 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.8rem;margin:0;width:100%;text-align:center}.btn-join-main{width:100%;background:linear-gradient(135deg,#6366f1,#4338ca);color:#fff;border:none;border-radius:12px;padding:.9rem;font-size:1rem;font-weight:700;cursor:pointer;transition:all .2s;box-shadow:0 8px 24px #6366f140;margin-top:.5rem}.btn-join-main:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 12px 32px #6366f159}.btn-join-main:disabled{opacity:.6;cursor:not-allowed}.btn-join-cancel{width:100%;background:transparent;border:1px solid rgba(255,255,255,.1);color:#94a3b8;border-radius:12px;padding:.75rem;font-size:.9rem;cursor:pointer;transition:all .2s}.btn-join-cancel:hover{background:#ffffff0a;color:#f1f5f9}:root{--bg-primary: #0a0a0a;--bg-secondary: #141414;--bg-tertiary: #1f1f1f;--text-primary: #ededed;--text-secondary: #a1a1aa;--accent-primary: #6366f1;--accent-primary-hover: #4f46e5;--accent-success: #10b981;--accent-warning: #f59e0b;--accent-danger: #ef4444;--glass-bg: rgba(20, 20, 20, .5);--glass-border: 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