@import"https://cdn.jsdelivr.net/gh/orioncactus/pretendard/dist/web/static/pretendard.css";.layout-container{display:flex;height:100vh;height:100dvh;width:100vw;overflow:hidden;background-image:radial-gradient(circle at top right,rgba(99,102,241,.1) 0%,transparent 50%),radial-gradient(circle at bottom left,rgba(16,185,129,.05) 0%,transparent 50%)}.pane-sidebar{width:var(--sidebar-width);background:var(--glass-bg);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-right:1px solid var(--glass-border);display:flex;flex-direction:column;align-items:center;padding:1rem 0;z-index:10;flex-shrink:0}.sidebar-top{flex:1;display:flex;flex-direction:column;align-items:center;gap:1.5rem}.sidebar-logo{width:40px;height:40px;border-radius:12px;background:var(--accent-primary);display:flex;justify-content:center;align-items:center;font-weight:700;font-size:.9rem;margin-bottom:.5rem;color:#fff}.sidebar-bottom{display:flex;flex-direction:column;align-items:center;gap:1.5rem}.pane-list{width:var(--list-width);background:#141414cc;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-right:1px solid var(--glass-border);display:flex;flex-direction:column;z-index:9;flex-shrink:0;overflow:hidden}.pane-content{flex:1;display:flex;flex-direction:column;background:transparent;position:relative;min-width:0;overflow:hidden}.layout-container.is-mobile{flex-direction:column;padding-bottom:60px}.layout-container.is-mobile .pane-list{width:100%;flex:1;border-right:none}.layout-container.is-mobile .pane-content{width:100%;flex:1}.layout-container.is-mobile:has(.pane-content){padding-bottom:0}.mobile-bottom-nav{position:fixed;bottom:0;left:0;right:0;height:60px;background:var(--glass-bg);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-top:1px solid var(--glass-border);display:flex;justify-content:space-around;align-items:center;z-index:200}.nav-item{display:flex;flex-direction:column;align-items:center;gap:3px;color:var(--text-secondary);font-size:.68rem;font-weight:500;cursor:pointer;padding:8px 24px;border-radius:12px;transition:color .2s,background .2s;-webkit-tap-highlight-color:transparent}.nav-item.active{color:var(--accent-primary)}.nav-item:active{background:#6366f11a}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}.is-mobile .pane-content{animation:slideInRight .25s cubic-bezier(.4,0,.2,1) both}.ticket-list-container{display:flex;flex-direction:column;height:100%}.ticket-list-header{padding:1.5rem 1.5rem .5rem;display:flex;justify-content:space-between;align-items:center}.ticket-list-header .title{font-size:1.25rem;font-weight:700;margin:0}.ticket-list-body{flex:1;overflow-y:auto;padding:1rem;display:flex;flex-direction:column;gap:.75rem}.empty-state{text-align:center;color:var(--text-secondary);font-size:.875rem;margin-top:2rem}.ticket-item{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:12px;padding:1rem;cursor:pointer;position:relative;overflow:hidden;transition:background .2s ease-in-out,box-shadow .2s,border-color .2s;-webkit-tap-highlight-color:transparent}.ticket-item:hover{background:#282828cc;transform:translateY(-2px);box-shadow:0 4px 12px #0003}.ticket-item.selected{border-color:var(--accent-primary);background:#4f46e51a}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.5rem;position:relative}.unread-badge{background:#ef4444;color:#fff;font-size:.7rem;font-weight:700;min-width:18px;height:18px;border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px;box-shadow:0 2px 4px #0000004d;position:absolute;right:-5px;top:-5px}.priority-badge{font-size:.7rem;font-weight:700;padding:2px 6px;border-radius:4px}.priority-badge.urgent{background:#ef444433;color:var(--accent-danger)}.priority-badge.high{background:#f59e0b33;color:var(--accent-warning)}.priority-badge.medium{background:#10b98133;color:var(--accent-success)}.priority-badge.low{background:#6366f133;color:var(--accent-primary)}.time{display:flex;align-items:center;gap:4px;color:var(--text-secondary);font-size:.75rem}.ticket-title{font-size:1rem;font-weight:600;margin-bottom:.25rem;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-desc{font-size:.875rem;color:var(--text-secondary);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.pull-indicator{display:flex;align-items:center;justify-content:center;font-size:.8rem;color:var(--accent-primary);background:#6366f10d;overflow:hidden;transition:height .1s}.icon-btn-refresh{background:var(--bg-tertiary);border:1px solid var(--glass-border);color:var(--text-secondary);width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.icon-btn-refresh:hover{background:var(--bg-primary);color:var(--text-primary)}.icon-btn-create{background:var(--accent-primary);color:#fff;border:none;border-radius:8px;padding:0 12px;height:36px;font-size:.85rem;font-weight:600;display:flex;align-items:center;gap:6px;cursor:pointer;transition:background .2s}.icon-btn-create:hover{background:var(--accent-primary-hover)}.icon-btn-create{background:var(--accent-primary);color:#fff;border:none;border-radius:8px;padding:0 .8rem;height:32px;display:flex;align-items:center;justify-content:center;gap:.3rem;font-size:.9rem;font-weight:500;cursor:pointer;transition:all .2s}.icon-btn-create:hover{background:var(--accent-primary-hover);transform:scale(1.05)}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#00000080;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;display:flex;align-items:center;justify-content:center;animation:fadeIn .2s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal-content{background:var(--bg-primary);width:90%;max-width:500px;border-radius:16px;border:1px solid var(--glass-border);box-shadow:0 10px 40px #0003;display:flex;flex-direction:column;overflow:hidden;animation:slideUp .3s cubic-bezier(.16,1,.3,1)}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.modal-header{padding:1.25rem 1.5rem;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center}.modal-header h3{margin:0;font-size:1.1rem;font-weight:600;color:var(--text-primary)}.icon-btn-close{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;padding:.25rem;border-radius:6px;transition:background-color .2s}.icon-btn-close:hover{background-color:var(--bg-secondary);color:var(--text-primary)}.modal-form{padding:1.5rem;display:flex;flex-direction:column;gap:1.25rem}.form-group label{font-size:.875rem;font-weight:500;color:var(--text-primary)}.form-group input,.form-group select,.form-group textarea{width:100%;padding:.75rem 1rem;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:8px;color:var(--text-primary);font-family:inherit;font-size:.95rem;transition:border-color .2s,box-shadow .2s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:var(--accent-primary);box-shadow:0 0 0 2px #6366f11a}.form-group textarea{resize:vertical;min-height:100px}.modal-actions{display:flex;justify-content:flex-end;gap:.75rem;margin-top:.5rem}.btn-cancel{padding:.6rem 1.25rem;background-color:transparent;border:1px solid var(--border-color);border-radius:8px;color:var(--text-secondary);font-weight:500;cursor:pointer;transition:all .2s}.btn-cancel:hover{background-color:var(--bg-secondary);color:var(--text-primary)}.btn-submit{padding:.6rem 1.25rem;background-color:var(--accent-primary);border:none;border-radius:8px;color:#fff;font-weight:500;cursor:pointer;transition:all .2s}.btn-submit:hover:not(:disabled){background-color:var(--accent-primary-hover)}.btn-submit:disabled{opacity:.6;cursor:not-allowed}.ticket-tabs{display:flex;gap:.5rem;padding:0 1rem;margin-top:1rem;border-bottom:1px solid var(--glass-border)}.tab-btn{background:transparent;border:none;color:var(--text-secondary);padding:.5rem .25rem;font-size:.875rem;font-weight:500;cursor:pointer;position:relative;transition:color .2s}.tab-btn:hover{color:var(--text-primary)}.tab-btn.active{color:var(--accent-primary)}.tab-btn.active:after{content:"";position:absolute;bottom:-1px;left:0;width:100%;height:2px;background-color:var(--accent-primary);border-radius:2px 2px 0 0}.chat-area{display:flex;flex-direction:column;height:100%;position:relative;overflow:hidden}.chat-area:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;z-index:-1;pointer-events:none;transition:background 1.2s ease-in-out;opacity:1}.chat-area.ambient-urgent:before{background:radial-gradient(ellipse at top,rgba(239,68,68,.12) 0%,transparent 70%)}.chat-area.ambient-high:before{background:radial-gradient(ellipse at top,rgba(249,115,22,.1) 0%,transparent 70%)}.chat-area.ambient-medium:before{background:radial-gradient(ellipse at top,rgba(99,102,241,.07) 0%,transparent 70%)}.chat-area.ambient-low:before{background:radial-gradient(ellipse at top,rgba(16,185,129,.07) 0%,transparent 70%)}.back-btn{background:transparent;border:none;color:var(--text-primary);cursor:pointer;padding:4px;margin-right:.5rem;display:flex;align-items:center;justify-content:center;transition:transform .2s}.back-btn:active{transform:scale(.9)}.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-secondary);gap:1rem}.chat-header{height:72px;min-height:72px;padding:0 1.5rem;border-bottom:1px solid var(--glass-border);display:flex;justify-content:space-between;align-items:center;background:#141414bf;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);position:relative;z-index:1}.chat-header-info{display:flex;align-items:center;gap:1rem}.chat-header-info h2{font-size:1.125rem;font-weight:600;margin:0}.status-badge{font-size:.75rem;padding:4px 8px;border-radius:9999px;font-weight:600}.status-badge.open{background:#6366f133;color:var(--accent-primary)}.status-badge.in_progress{background:#f59e0b33;color:var(--accent-warning)}.status-badge.resolved{background:#10b98133;color:var(--accent-success)}.btn-resolve{background:var(--accent-success);color:#fff;border:none;border-radius:6px;padding:6px 12px;font-size:.875rem;font-weight:600;cursor:pointer;transition:opacity .2s}.btn-resolve:hover{opacity:.9}.btn-request-resolve{background:transparent;color:var(--accent-primary);border:1px solid var(--accent-primary);border-radius:6px;padding:6px 12px;font-size:.875rem;font-weight:600;cursor:pointer;transition:all .2s}.btn-request-resolve:hover{background:#6366f11a}.resolve-requested-badge{color:var(--accent-warning);font-size:.8rem;font-weight:500;padding:4px 8px;border:1px dashed var(--accent-warning);border-radius:6px}.icon-btn-header{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:6px;transition:all .2s;margin-right:4px}.icon-btn-header:hover{background:var(--bg-tertiary);color:var(--text-primary)}.chat-header-actions{display:flex;align-items:center}.chat-messages{flex:1;overflow-y:auto;padding:1.5rem;display:flex;flex-direction:column;gap:1rem;background:#0a0a0a66}.message-wrapper{display:flex;width:100%}.message-wrapper.user-req{justify-content:flex-start}.message-wrapper.admin-res{justify-content:flex-end}.message-wrapper.internal{justify-content:center;width:80%;margin:0 auto}.message-bubble{max-width:80%;padding:.875rem 1rem;border-radius:12px;position:relative}.req-bubble{background:var(--bg-tertiary);border-bottom-left-radius:2px}.res-bubble{background:var(--accent-primary);color:#fff;border-bottom-right-radius:2px}.internal-bubble{background:#f59e0b26;border:1px dashed var(--accent-warning);color:#fff;width:100%}.msg-text{font-size:.95rem;line-height:1.5;margin-bottom:.25rem}.attached-image{max-width:100%;border-radius:8px;margin-top:8px;margin-bottom:4px;display:block}.msg-time{font-size:.7rem;color:#fff9;display:block;text-align:right}.internal-note-divider{text-align:center;margin:1rem 0 .5rem;position:relative}.internal-note-divider:before{content:"";position:absolute;top:50%;left:0;right:0;border-top:1px dashed rgba(245,158,11,.3);z-index:1}.internal-note-divider span{position:relative;z-index:2;background:var(--bg-primary);padding:0 10px;font-size:.75rem;color:var(--accent-warning)}.chat-input-area{padding:1rem 1.5rem .5rem;display:flex;gap:.5rem;align-items:center;background:transparent}.input-wrapper{flex:1;background:var(--bg-tertiary);border-radius:20px;padding:8px 16px;border:1px solid var(--glass-border);display:flex;align-items:center}.input-wrapper textarea{width:100%;background:transparent;border:none;color:var(--text-primary);font-family:inherit;font-size:.95rem;resize:none;outline:none;max-height:120px}.icon-btn{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:20px;transition:all .2s}.icon-btn:hover{background:var(--bg-tertiary);color:var(--text-primary)}.send-btn{background:var(--accent-primary);color:#fff}.send-btn:hover{background:var(--accent-primary-hover);color:#fff}.chat-input-footer{padding:0 1.5rem 1rem;display:flex;justify-content:flex-end}.toggle-internal{display:flex;align-items:center;gap:6px;font-size:.8rem;color:var(--accent-warning);cursor:pointer}.profile-settings-modal{max-width:400px}.profile-form{padding:1.5rem;display:flex;flex-direction:column;gap:1.5rem}.form-group{display:flex;flex-direction:column;gap:.5rem}.form-group label{font-size:.875rem;font-weight:500;color:var(--text-secondary)}.form-group input{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:8px;padding:.75rem;color:var(--text-primary);font-size:1rem;transition:all .2s}.form-group input:focus{outline:none;border-color:var(--accent-primary);background:#ffffff0d}.form-group input.disabled-input{background:#ffffff08;color:var(--text-secondary);cursor:not-allowed}.input-helper{font-size:.75rem;color:var(--text-muted)}.btn-primary{display:flex;align-items:center;justify-content:center;gap:.5rem}.auth-container{min-height:100vh;width:100vw;display:flex;align-items:center;justify-content:center;background-color:var(--bg-primary);background-image:radial-gradient(circle at top right,rgba(99,102,241,.15) 0%,transparent 50%),radial-gradient(circle at bottom left,rgba(16,185,129,.1) 0%,transparent 50%)}.auth-card{width:100%;max-width:420px;background:var(--glass-bg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border:1px solid var(--glass-border);border-radius:24px;padding:2.5rem 2rem;box-shadow:var(--glass-shadow)}.auth-header{text-align:center;margin-bottom:2rem}.auth-logo{width:56px;height:56px;background:linear-gradient(135deg,var(--accent-primary),#818cf8);border-radius:16px;display:flex;align-items:center;justify-content:center;font-size:1.5rem;font-weight:800;margin:0 auto 1.5rem;color:#fff;box-shadow:0 4px 20px #6366f166}.auth-header h2{font-size:1.75rem;font-weight:700;margin-bottom:.5rem;color:var(--text-primary)}.auth-header p{color:var(--text-secondary);font-size:.95rem}.auth-form{display:flex;flex-direction:column;gap:1.25rem}.input-group{display:flex;flex-direction:column;gap:.5rem}.input-group label{font-size:.875rem;font-weight:500;color:var(--text-primary)}.input-with-icon{position:relative;display:flex;align-items:center}.input-icon{position:absolute;left:1rem;color:var(--text-secondary)}.input-with-icon input{width:100%;padding:.875rem 1rem .875rem 2.75rem;background:var(--bg-tertiary);border:1px solid var(--glass-border);border-radius:12px;color:var(--text-primary);font-family:inherit;font-size:.95rem;transition:all .2s}.input-with-icon input[type=text]{padding-left:1rem}.input-with-icon input:focus{outline:none;border-color:var(--accent-primary);box-shadow:0 0 0 2px #6366f133}.auth-submit-btn{margin-top:1rem;padding:.875rem;background:var(--accent-primary);color:#fff;border:none;border-radius:12px;font-size:1rem;font-weight:600;cursor:pointer;transition:background-color .2s,transform .1s;display:flex;justify-content:center;align-items:center}.auth-submit-btn:hover:not(:disabled){background:var(--accent-primary-hover)}.auth-submit-btn:active:not(:disabled){transform:scale(.98)}.auth-submit-btn:disabled{opacity:.7;cursor:not-allowed}.spin{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.auth-alert{display:flex;align-items:center;gap:.5rem;padding:.75rem 1rem;border-radius:8px;margin-bottom:1.5rem;font-size:.875rem}.auth-alert.error{background:#ef44441a;color:var(--accent-danger);border:1px solid rgba(239,68,68,.2)}.auth-alert.success{background:#10b9811a;color:var(--accent-success);border:1px solid rgba(16,185,129,.2)}.auth-footer{margin-top:2rem;text-align:center;font-size:.9rem;color:var(--text-secondary)}.toggle-mode-btn{background:transparent;border:none;color:var(--accent-primary);font-weight:600;margin-left:.5rem;cursor:pointer;padding:0}.toggle-mode-btn:hover{text-decoration:underline}:root{--bg-primary: #0a0a0a;--bg-secondary: #141414;--bg-tertiary: #1f1f1f;--text-primary: #ededed;--text-secondary: #a1a1aa;--accent-primary: #6366f1;--accent-primary-hover: #4f46e5;--accent-success: #10b981;--accent-warning: #f59e0b;--accent-danger: #ef4444;--glass-bg: rgba(20, 20, 20, .5);--glass-border: rgba(255, 255, 255, .08);--glass-shadow: 0 8px 32px 0 rgba(0, 0, 0, .37);--sidebar-width: 80px;--list-width: 320px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Pretendard,-apple-system,BlinkMacSystemFont,system-ui,Roboto,sans-serif;background-color:var(--bg-primary);color:var(--text-primary);overflow:hidden;height:100vh;width:100vw;-webkit-font-smoothing:antialiased}#root{height:100%}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--bg-tertiary);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-secondary)}